Satisfaction and Expectations: Attitudes to publicservices in deprived areas

Based on outcomes for residents and qualitative studies, it is widelythought that public services meet the needs of residents less well indeprived areas, and that this is due to both the demands placed onservices being greater and the services themselves being of a lowerquality. This paper looks at the use, importance and ratings of a range ofservices by residents in deprived and other areas, using data from alarge national survey, the People’s Panel. A straightforward analysisconfirms points made elsewhere, and adds some new perspectives:[...]