Satisfaction and Expectations: Attitudes to publicservices in deprived areas
Year of publication: |
2000-12-01
|
---|---|
Authors: | Duffy, Bobby |
Institutions: | London School of Economics and Political Science |
Subject: | Dienstleistung | services management | Zufriedenheit | happiness | Öffentliche Dienstleistung | Public Management Service | Bevölkerungsentwicklung | Erwartung |
- Introduction
- 1. How have we defined deprived areas and who lives there?
- 2. Use of Public Services
- 3. Importance of Public Services
- 4. Satisfaction with Public Services
- 5. Satisfaction and Importance
- 6. Satisfaction and Expectations
- Conclusions
- Appendices
-
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