Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Anne Rindell (Marketing Department, Centre for Relationship Marketing and Service Management, Hanken School of Economics, Helsinki, Finland), Göran Svensson and Tore Mysen (Oslo School of Management, Oslo, Norway), Anders Billström (Halmstad University, Halmstad, Sweden)
| Year of publication: |
2014
|
|---|---|
| Authors: | Rindell, Anne ; Svensson, Göran ; Mysen, Tore ; Billström, Anders |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 7.2014, 1, p. 16-27
|
| Subject: | satisfaction | trust | commitment | coordination | cooperation | continuity | relationship marketing | Finland | Sweden | Beziehungsmarketing | Relationship marketing | Finnland | Schweden | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Vertrauen | Confidence | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011482011