Satisfaction, value and intention to return in hotels
Kate Worsfold, Ron Fisher, Ruth McPhail, Mark Francis and Andrew Thomas
| Year of publication: |
2016
|
|---|---|
| Authors: | Worsfold, Kate ; Fisher, Ron ; McPhail, Ruth ; Francis, Mark ; Thomas, Andrew |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 11, p. 2570-2588
|
| Subject: | Service experience | Perceived value | Employee satisfaction | Guest satisfaction | Intention to return | Physical attributes | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2015-0195 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011641600