Scale measurements for airline service quality to secure passenger confidence in air travel
M.V. Deepa, K. Jayaraman
| Year of publication: |
2017
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|---|---|
| Authors: | Deepa, M. V. ; Jayaraman, K. |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 24.2017, 3, p. 31-50
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| Subject: | passenger confidence | safety and security | service culture | timeliness | Dienstleistungsqualität | Service quality | Passagierluftverkehr | Air passenger transport | Fluggesellschaft | Airline | Vertrauen | Confidence | Luftverkehrssicherheit | Aviation safety | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Konsumentenverhalten | Consumer behaviour | Luftverkehr | Air transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011721855