Scale measurements for airline service quality to secure passenger confidence in air travel
Year of publication: |
2017
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Authors: | Deepa, M. V. ; Jayaraman, K. |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 24.2017, 3, p. 31-50
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Subject: | passenger confidence | safety and security | service culture | timeliness | Dienstleistungsqualität | Service quality | Passagierluftverkehr | Air passenger transport | Fluggesellschaft | Airline | Luftverkehr | Air transport | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Luftverkehrssicherheit | Aviation safety |
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