Scales for measuring mobile service quality : a literature review and identification of key dimensions
Jun-Yeon Heo, Chie-Hyeon Lim and Kwang-Jae Kim
| Year of publication: |
2017
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|---|---|
| Authors: | Heo, Jun-Yeon ; Lim, Chie-Hyeon ; Kim, Kwang-jae |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 27.2017, 4, p. 524-548
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| Subject: | mobile service quality | m-SQ | mobile service | m-service | service quality | quality scales | quality dimensions | Dienstleistungsqualität | Service quality | Mobilkommunikation | Mobile communications | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Performance-Messung | Performance measurement | Mobile Business | Mobile business | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011818634