Scenarios for future service encounters
| Year of publication: |
2004
|
|---|---|
| Authors: | Kiely, Julia ; Beamish, Neal ; Armistead, Colin |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 24.2004, 3, p. 131-149
|