Seamless service? On the role and impact of service orchestrators in human-centered service systems
Christoph F. Breidbach, David Antons, and Torsten Oliver Salge
| Year of publication: |
November 2016
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|---|---|
| Authors: | Breidbach, Christoph F. ; Antons, David ; Salge, Torsten Oliver |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 4, p. 458-476
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| Subject: | service orchestrator | human-centered service systems | cocreation | health care | Dienstleistung | Services | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670516666370 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011606993