Selected dimensions of service gender : a study of perceptions of Generation Y
Year of publication: |
2015
|
---|---|
Authors: | Melancon, Joanna Phillips ; Forbes, Lukas P. ; Fugate, Douglas |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 4, p. 293-301
|
Subject: | Gender | Services | Generation Y | Sex roles | Online services | Service delivery | High- and low-contact services | Geschlecht | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Dienstleistung | Digitale Dienste | Web-based service | Öffentliche Dienstleistung | Public services |
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