Self-service and traditional check-outs in a retail setting : an analysis of perceptual differences and satisfaction drivers
Year of publication: |
2008
|
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Authors: | Zielke, Stephan ; Lietke, Britta ; Toporowski, Waldemar ; Boslau, Madlen |
Published in: |
Marketing : journal of research and management. - Munich : Beck, ISSN 1860-4404, ZDB-ID 2186262-X. - Vol. 4.2008, 1, p. 24-37
|
Subject: | Einzelhandel | Retail trade | Selbstbedienung | Self-service | Ladengeschäft | Retail outlet | Kundenzufriedenheit | Customer satisfaction |
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