Self-service operations at retail stores : the role of inter-customer interactions
Mei Li; Thomas Y. Choi; Elliot Rabinovich; Aaron Crawford
| Year of publication: |
2013
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|---|---|
| Authors: | Li, Mei ; Choi, Thomas Y. ; Rabinovich, Elliot ; Crawford, Aaron |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 22.2013, 4, p. 888-914
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| Subject: | inter-customer interactions | self-service terminals | service quality | repurchase intention | attribution theory | Dienstleistungsqualität | Service quality | Selbstbedienung | Self-service | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009791631