Self-service technologies experience, customers' satisfaction and reuse intention in retail banking : evidence from Nigeria
Chidera Christian Ugwuanyi, Chukwunonso Oraedu, Shedrack Chinwuba Moguluwa
| Year of publication: |
2025
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|---|---|
| Authors: | Ugwuanyi, Chidera Christian ; Oraedu, Chukwunonso ; Moguluwa, Shedrack Chinwuba |
| Published in: |
International journal of business information systems : IJBIS. - [Olney, Bucks.] : Inderscience Enterprises, ISSN 1746-0980, ZDB-ID 2436031-4. - Vol. 50.2025, 2, p. 191-214
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| Subject: | customer experience | customer satisfaction | Nigeria | retail banking | reuse intention | self-service technologies | SSTs | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Privatkundengeschäft | Personal banking | Konsumentenverhalten | Consumer behaviour | Electronic Banking | Electronic banking | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIS.2025.148790 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015472427