SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Dana M. Johnson; Roberta S. Russell
| Year of publication: |
2015
|
|---|---|
| Authors: | Johnson, Dana M. ; Russell, Roberta S. |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 22.2015, 4, p. 18-36
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| Subject: | factor analysis | healthcare service quality | patient satisfaction | structural equation modeling | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Krankenhaus | Hospital | Strukturgleichungsmodell | Structural equation model | Faktorenanalyse | Factor analysis | Gesundheitswesen | Health care system | Qualitätsmanagement | Quality management | Ärzte | Physicians |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011384434