Sequential appointment scheduling considering patient choice and service fairness
Year of publication: |
December 2015
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Authors: | Yan, Chongjun ; Tang, Jiafu ; Jiang, Bowen ; Fung, Richard Y. K. |
Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 53.2015, 23/24 (1/15.12.), p. 7376-7395
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Subject: | appointment scheduling | health care management | service operational management | Scheduling-Verfahren | Scheduling problem | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Krankenhaus | Hospital | Patienten | Patients | Prozessmanagement | Business process management | Gesundheitsversorgung | Health care |
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