Service 4.0 : Technology-Enabled Customer-Centric Supply Chains

by Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat

Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics – Case Study on Women’s Clothing E-commerce Reviews -- Future of Customer-Centric Service-Based Supply Chains.

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Year of publication:	2024
Authors:	Kang, Parminder Singh ; Wang, Xiaojia ; Son, Joong Y. ; Jat, Mohsin
Publisher:	2024.: Cham : Springer Nature Switzerland 2024.: Cham : Imprint: Springer
Subject:	Service 4.0 \| Supply Chain 4.0 \| Customer-Centric Supply Chains \| Analytics Models \| Service Operations Management \| Service Inventory Management \| Inventory Analytics \| Innovation \| Technology Applications \| Industry 4.0 \| Digital Transformation \| Business Information Systems \| Innovation and Technology Management \| Lieferkette \| Supply chain \| Digitalisierung \| Digitization \| Innovationsmanagement \| Innovation management \| Lagermanagement \| Warehouse management \| Lagerhaltungsmodell \| Inventory model \| Dienstleistungssektor \| Service industry \| Prozessmanagement \| Business process management \| Beziehungsmarketing \| Relationship marketing

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Extent:	1 Online-Ressource (XV, 78 p. 22 illus. in color.)
Series:	SpringerBriefs in Service Science
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-3-031-63875-6 ; 978-3-031-63874-9 ; 978-3-031-63876-3
Other identifiers:	10.1007/978-3-031-63875-6 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014634541