Service agent driven co-created caring in chat-based customer service encounters
Johanna Heinonen and Erose Sthapit
| Year of publication: |
2024
|
|---|---|
| Authors: | Heinonen, Johanna ; Sthapit, Erose |
| Subject: | Caring | chat-based service encounters | customer-value co-creation | emoji's | visit Helsinki | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsmarketing | Services marketing |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2023.2288733 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014513536