Service branding
| Year of publication: |
2005
|
|---|---|
| Authors: | Ostrom, Amy L. ; Iacobucci, Dawn ; Morgan, Felicia N. |
| Published in: |
Kellogg on branding : the marketing faculty of the Kellogg School of Management. - Hoboken, N.J. : Wiley, ISBN 0-471-69016-3. - 2005, p. 186-200
|
| Subject: | Markenführung | Brand management | Dienstleistungsmarketing | Services marketing | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Dienstleistungsqualität | Service quality |
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