Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting
Year of publication: |
2005
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Authors: | Jong, Ad de ; Ruyter, Ko de ; Lemmink, Jos |
Published in: |
Journal of management studies : JMS. - Oxford : Blackwell, ISSN 0022-2380, ZDB-ID 2424976. - Vol. 42.2005, 8, p. 1593-1620
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