Type of publication: Article
Language: English
Notes:
Meyer, Anton, Chase, Richard, Roth, Aleda V., Voss, Christopher A., Sperl, Klaus-Ulrich, Menor, L. and Blackmon, Kate (1999) Service competitiveness - An international benchmarking comparison of service practice and performance in Germany, UK and USA. International Journal of Service Industry Management, 10 (4). pp. 369-379.
Source:
BASE