Service design in healthcare : a segmentation-based approach

Jon Engström, Olof Norin, Serge de Gosson de Varennes and Aku Valtakoski

Year of publication:	2022
Authors:	Engström, Jon ; Norin, Olof ; De Gosson de Varennes, Serge ; Valtakoski, Aku
Subject:	Co-creation \| Health care \| Market segmentation \| Modularization \| New service development \| Service design \| Dienstleistungsinnovation \| Service innovation \| Gesundheitswesen \| Health care system \| Kundenintegration \| Customer integration \| Innovation \| Gesundheitsversorgung \| Produktgestaltung \| Product design \| Dienstleistung \| Services \| Marktsegmentierung \| Dienstleistungsqualität \| Service quality \| Produktentwicklung \| New product development \| Innovationsmanagement \| Innovation management \| Krankenhaus \| Hospital

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JOSM-06-2021-0239 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10013537611