Service desk shuffle

Purpose – The purpose of this article is to encourage public librarians to consider replacing two service desks with one. Design/methodology/approach – The author interacts with his experience of providing library services from a two‐story Carnegie library and a multi‐desk one‐story library to make an argument for a single service desk. Findings – Providing one service point creates a seamless experience for patrons and necessitates teamwork from all service staff – professional and non‐professional. Originality/value – Offers a “common‐sense” perspective on providing reference and circulation services.