Service employees and customer phone rage : an empirical analysis
Year of publication: |
2013
|
---|---|
Authors: | Harris, Lloyd C. |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 47.2013, 3/4, p. 463-484
|
Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsmarketing | Services marketing | Verkaufsverhalten | Sales behaviour | Telefon | Telephone | Konsumentenverhalten | Consumer behaviour | Gewalt | Violence | Großbritannien | United Kingdom |
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