Service environment, provider mood, and provider-customer interaction
Year of publication: |
2012
|
---|---|
Authors: | Fowler, Kendra ; Bridges, Eileen |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 22.2012, 2, p. 165-183
|
Subject: | Ladengestaltung | Store design | Aromastoff | Flavour | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | USA | United States |
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