Service excellence and market value of a firm : an empirical investigation of winning service awards and stock market reaction
Xinrui Zhan, Yinping Mu, Manpreet Hora and Vinod R. Singhal
| Year of publication: |
2021
|
|---|---|
| Authors: | Zhan, Xinrui ; Mu, Yinping ; Hora, Manpreet ; Singhal, Vinod R. |
| Subject: | abnormal returns | market value | service award | service excellence | Dienstleistungsqualität | Service quality | Börsenkurs | Share price | Marktwert | Market value | Kapitaleinkommen | Capital income | Ereignisstudie | Event study | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Aktienmarkt | Stock market |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00207543.2020.1759837 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012589281