Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Year of publication: |
2017
|
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Authors: | Lorenz, Melanie P. ; Ramsey, Jase R. ; Tariq, Ayesha ; Morrell, Daniel L. |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 475-495
|
Subject: | Cultural diversity | Cultural intelligence | Service encounter | Out group status | Diversity Management | Diversity management | Kultur | Culture | Interkulturelles Management | Cross-cultural management | Kognition | Cognition | Dienstleistungsqualität | Service quality | Interkulturelle Kompetenz | Cross-cultural competence | Interkulturelle Beziehungen | Cross-cultural relations |
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