Service excellence in the light of cultural diversity : the impact of metacognitive cultural intelligence
Melanie P. Lorenz, Jase R. Ramsey, Ayesha Tariq and Daniel L. Morrell
| Year of publication: |
2017
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| Authors: | Lorenz, Melanie P. ; Ramsey, Jase R. ; Tariq, Ayesha ; Morrell, Daniel L. |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 475-495
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| Subject: | Cultural diversity | Cultural intelligence | Service encounter | Out group status | Interkulturelles Management | Cross-cultural management | Kulturelle Identität | Cultural identity | Dienstleistungsqualität | Service quality | Kognition | Cognition | Interkulturelle Kompetenz | Cross-cultural competence | Kultur | Culture | Diversity Management | Diversity management | Intelligenz | Intelligence | Interkulturelle Beziehungen | Cross-cultural relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-02-2016-0044 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011627193