Service failure of intermediary service : impact of ambiguous locus of control
Bo Youn Lee and David A. Cranage
| Year of publication: |
May-September 2017
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|---|---|
| Authors: | Lee, Bo Youn ; Cranage, David A. |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 34.2017, 4/6, p. 515-530
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| Subject: | Intermediaries | suppliers | service failures | ambiguous locus of control | LOC | automatic causal processing | controlled causal processing | self-serving bias | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2016.1208785 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011729135