Service failure recovery on customer recovery satisfaction for airline industry : The moderator of brand authenticity and perceived authenticity
| Year of publication: |
2021
|
|---|---|
| Authors: | Lin, Wen‐Cheng ; Lu, Tzu‐En ; Peng, Mu‐Yi |
| Published in: |
Managerial and Decision Economics. - Wiley, ISSN 1099-1468, ZDB-ID 1491342-2. - Vol. 42.2021, 5 (19.01.), p. 1079-1088
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/mde.3292 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012535761