Service failure, time pressure, and conscientiousness of service providers : the dual processing model perspective
Year of publication: |
2014
|
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Authors: | Teng, Ching-I ; Chen, Angela Shih-Yih ; Chang, Hao-Yuan ; Fu, Ching-Wen |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 8.2014, 4, p. 659-677
|
Subject: | Service failure | Time pressure | Conscientiousness | Service provider | Dual processing model |
Extent: | graph. Darst. |
---|---|
Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1007/s11628-013-0212-z [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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