Service failures in online double deviation scenarios : justice theory approach
Eun-Jung Lee; JungKun Park
| Year of publication: |
2010
|
|---|---|
| Authors: | Lee, Eun Jung ; Park, Jungkun |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 20.2010, 1, p. 46-69
|
| Subject: | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Textilhandel | Textile distribution | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003940606