Service gap deployment : a framework to link quality gaps to service activities
Fiorenzo Franceschini and Luca Mastrogiacomo
| Year of publication: |
2018
|
|---|---|
| Authors: | Franceschini, Fiorenzo ; Mastrogiacomo, Luca |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 29.2018, 1, p. 85-99
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| Subject: | gap model | service quality | SERVQUAL | quality function deployment | service activities | service gap deployment | SGD | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011849897