Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Benedetta Esposito, Maria Rosaria Sessa, Daniela Sica and Ornella Malandrino
| Year of publication: |
2022
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|---|---|
| Authors: | Esposito, Benedetta ; Sessa, Maria Rosaria ; Sica, Daniela ; Malandrino, Ornella |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 34.2022, 7, p. 134-164
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| Subject: | COVID-19 | Customer risk perception | Digitalisation | Perceived risk theory | Restaurant sector | Service innovation | Theory of planned behaviour | Coronavirus | Gastronomie | Restaurant industry | Digitalisierung | Digitization | Risiko | Risk | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Risikopräferenz | Risk attitude | Innovation | Dienstleistungsqualität | Service quality | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-01-2022-0016 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013537705