Service-Level Differentiation in Call Centers with Fully Flexible Servers
| Year of publication: |
2008
|
|---|---|
| Authors: | Gurvich, Itay ; Armony, Mor ; Mandelbaum, Avishai |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 54.2008, 2, p. 279-294
|