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Produktentwicklung als interne Dienstleistung
Friedl, Birgit, (1999)
Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje, (2005)
Involving customers in new service development
Edvardsson, Bo, (2006)
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan, (2008)
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S., (2013)
Service-Logic Innovations: How to Innovate Customers, Not Products