Service management : operations, strategy, and information technology
James A. Fitzsimmons, Mona J. Fitzsimmons
| Year of publication: |
c 2001 ; 3rd ed, internat. ed
|
|---|---|
| Authors: | Fitzsimmons, James A. ; Fitzsimmons, Mona J. |
| Publisher: |
New York [u.a.] : McGraw-Hill |
| Subject: | Dienstleistungsmanagement | Service management | Betriebswirtschaftslehre | Business economics | Informationstechnik | Information technology | Dienstleistung | Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXVI, 646 S graph. Darst., Kt 1 computer laser optical disc (4 3/4 in.) 27 cm. + |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and indexes. - Previous ed.: 1998 |
| ISBN: | 0-07-231267-X |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001463111