Service management : operations, strategy, and information technology
James A. Fitzsimmons; Mona J. Fitzsimmons
| Year of publication: |
2006 ; 5. ed., internat. ed.
|
|---|---|
| Authors: | Fitzsimmons, James A. ; Fitzsimmons, Mona J. |
| Publisher: |
New York [u.a.] : McGraw-Hill |
| Subject: | Dienstleistungsmanagement | Service management | Betriebswirtschaftslehre | Business economics | Informationstechnik | Information technology | Dienstleistung | Management | Strategie |
| Description of contents: | Table of Contents [external.dandelon.com] |
| Extent: | XIV, 605 S. Ill., graph. Darst. 1 CD-ROM (12 cm) |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and indexes Systemvoraussetzungen der CD-ROM-Beil.: PC: Pentium based processor; Microsoft Windows 98/2000/XP; Microsoft Internet Explorer 5.5 as default browser; Microsoft Office or equivalent |
| ISBN: | 0-07-124440-9 |
| Classification: | Unternehmensführung ; Dienstleistungen: Allgemeines |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10002836504