Service management : operations, strategy, and information technology
James A. Fitzsimmons ; Mona J. Fitzsimmons
| Year of publication: |
2001 ; 3. ed.
|
|---|---|
| Authors: | Fitzsimmons, James A. ; Fitzsimmons, Mona J. |
| Publisher: |
New York, NY [u.a.] : McGraw-Hill |
| Subject: | Dienstleistungsbetrieb | Management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXVI, 646 S. :Ill., graph. Darst., 1 CD-ROM (12 cm) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | 1. Aufl. u.d.T.: Fitzsimmons, James A.: Service management for competitive advantage |
| ISBN: | 0-07-231267-X |
| Classification: | Dienstleistungen: Allgemeines ; Marketing |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10004603478