Service operations management : improving service delivery
Robert Johnston and Graham Clark
| Year of publication: |
2005 ; 2. ed
|
|---|---|
| Authors: | Johnston, Robert |
| Other Persons: | Clark, Graham (contributor) |
| Publisher: |
Harlow [u.a.] : Financial Times Prentice Hall |
| Subject: | Dienstleistungsmanagement | Service management | Dienstleistung | Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIX, 496 S graph. Darst |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Bibliografie ; Textbook |
| Language: | English |
| Notes: | Includes bibliographical references and index 0503 |
| ISBN: | 0-273-68367-5 |
| Classification: | Unternehmensführung |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002404900