Service-oriented human resource practices and customer outcomes : the service-profit chain perspective
Pei-Chi Chen and Nai-Wen Chi
| Year of publication: |
2022
|
|---|---|
| Authors: | Chen, Pei-Chi ; Chi, Nai-Wen |
| Published in: |
Personnel review. - Bingley : Emerald, ISSN 1758-6933, ZDB-ID 1480053-6. - Vol. 51.2022, 4, p. 1427-1448
|
| Subject: | Customer satisfaction | Emotional labor | Job satisfaction | Service-oriented human resource management | Service-profit chain | Personalmanagement | Human Resource Management | Arbeitszufriedenheit | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Emotion | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/PR-06-2020-0495 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013350893