Service productivity and service quality : a necessary trade-off?
Year of publication: |
2011
|
---|---|
Authors: | Calabrese, Armando |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 135.2011, 2, p. 800-812
|
Subject: | Service science | Service performance | Service productivity | Production economics | Productivity function | Perceived service quality | Human resource management | Produktivität | Productivity | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistung | Services | Personalmanagement | Human Resource Management | Produktionsfunktion | Production function | Performance-Messung | Performance measurement |
-
Understanding and managing service productivity : a literature review
Dobmeier, Mirjam, (2016)
-
Service productivity and service quality: A necessary trade-off?
Calabrese, Armando, (2012)
-
Service productivity in different industries : an empirical investigation
Klingner, Stephan, (2015)
- More ...
-
Service productivity and service quality: A necessary trade-off?
Calabrese, Armando, (2012)
-
Productivity Change in the Telecommunications Industries of 13 OECD Countries
Calabrese, Armando, (2002)
-
Net neutrality at internet backbone provider level
Baglioni, Laura, (2013)
- More ...