Service productivity in different industries : an empirical investigation
Stephan Klingner, Stephanie Pravemann and Michael Becker
| Year of publication: |
2015
|
|---|---|
| Authors: | Klingner, Stephan ; Pravemann, Stephanie ; Becker, Michael |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 22.2015, 2, p. 238-253
|
| Subject: | Germany | Industrial services | Performance measures | Service engineering | Service productivity | Deutschland | Produktivität | Productivity | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Leistungsbündel | Bundling strategy | Industrie | Manufacturing industries | Dienstleistungsinnovation | Service innovation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011279603