Service productivity, satisfaction, and the impact on service firm performance
Dongjun Rew, Judy A. Siguaw, and Xiaojing Sheng
| Year of publication: |
2020
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|---|---|
| Authors: | Rew, Dongjun ; Siguaw, Judy A. ; Sheng, Xiaojing |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 41.2020, 4, p. 344-357
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| Subject: | customer satisfaction | employee satisfaction | firm performance | secondary databases | Service productivity | service-profit chain | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Produktivität | Productivity | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2020.1830640 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012607279