Service provider's experiences of service separation : the case of telehealth
Year of publication: |
November 2016
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Authors: | Green, Teegan ; Hartley, Nicole ; Gillespie, Nicole |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 19.2016, 4, p. 477-494
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Subject: | service separation | service providers | technology-infused services | telehealth | qualitative | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing | Digitale Dienste | Web-based service | Kundenzufriedenheit | Customer satisfaction |
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