Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Alex Coetzee, Johan Coetzee
| Year of publication: |
2019
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|---|---|
| Authors: | Coetzee, Alex ; Coetzee, Johan |
| Published in: |
Global business & economics review. - Olney, Bucks : Inderscience Enterprises, ISSN 1097-4954, ZDB-ID 2054200-8. - Vol. 21.2018, 1, p. 120-138
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| Subject: | customer delight | mediation | attitudinal loyalty | South Africa | relationship banking | structural equation modelling | partial least squares | PLS | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Südafrika | Strukturgleichungsmodell | Structural equation model | Privatkundengeschäft | Personal banking | Partielle kleinste Quadrate | Partial least squares | Kundenzufriedenheit | Customer satisfaction | Bank |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/GBER.2019.096856 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012126577