Service Quality and Customer Satisfaction: An Empirical Investigation on Public Sector Banks in Odisha
Year of publication: |
2014-02-23
|
---|---|
Authors: | Patra, Soumendra Kumar ; Dash, Ajitab |
Publisher: |
Techmind Research Society |
Subject: | Service quality | SERVQUAL | Customer Satisfaction | Tangibility | Reliability | Responsiveness | Assurance |
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