Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Yun Kyung Cho
| Year of publication: |
2014
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|---|---|
| Authors: | Cho, Yun Kyung |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 4, p. 432-445
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| Subject: | price perception | Internet retailing | home page presentation | order-procurement quality | order-fulfillment quality | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Einzelhandel | Retail trade | Preismanagement | Pricing strategy | Kundenzufriedenheit | Customer satisfaction | Internet | Produktqualität | Product quality | Electronic Commerce | E-commerce | Wahrnehmung | Perception | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010432161