Service quality and satisfaction: an international comparison of professional services perceptions
| Year of publication: |
2007
|
|---|---|
| Authors: | Ueltschy, Linda C. ; Laroche, Michel ; Eggert, Axel ; Bindl, Uta |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 21.2007, 6, p. 410-423
|