Service quality and the training of employees : the mediating role of organizational commitment
Rajib Lochan Dhar
| Year of publication: |
2015
|
|---|---|
| Authors: | Dhar, Rajib Lochan |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 46.2015, p. 419-430
|
| Subject: | Commitment | Hotels | India | Service quality | Tourist | Training | Dienstleistungsqualität | Mitarbeiterbindung | Employee retention | Indien | Hotellerie | Hotel industry | Betriebliches Bildungsmanagement | Employer-provided training | Tourismusberufe | Tourism employees | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010486210