Service quality attributes determine improvement priority
| Year of publication: |
2007
|
|---|---|
| Authors: | Chen, Shun-Hsing ; Yang, Ching-Chow ; Lin, Wen-Tsann ; Yeh, Tsu-Ming |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 19.2007, 2, p. 162-175
|