Service Quality: Concepts and Models
| Year of publication: |
1994
|
|---|---|
| Authors: | Ghobadian, Abby ; Speller, Simon ; Jones, Matthew |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 11.1994, 9, p. 43-66
|