Service quality, customer satisfaction, and behavioral intentions in the service factory
| Year of publication: |
2006
|
|---|---|
| Authors: | Olorunniwo, Festus ; Hsu, Maxwell K. ; Udo, Godwin J. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 20.2006, 1, p. 59-72
|