Service quality, customer satisfaction and loyalty in the freight forwarding industry : the moderating role of animosity and CRM
K.E. Balaji, G. Yoganandan, M. Vasan
| Year of publication: |
2024
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|---|---|
| Authors: | Balaji, K.E. ; Yoganandan, G. ; Vasan, M. |
| Published in: |
International journal of business innovation and research : IJBIR. - Genève [u.a.] : Inderscience Enterprises, ISSN 1751-0260, ZDB-ID 2436046-6. - Vol. 35.2024, 5, p. 1-29
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| Subject: | CRM | customer animosity | customer loyalty | customer relationship management | customer satisfaction | freight forwarders | logistics service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Logistikunternehmen | Logistics provider | Transportgewerbe | Freight transport industry |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIR.2024.142660 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015358524